Payment & Refund

Payments for Concarisba House services are collected according to the quote confirmed before work begins on concarisba.sbs.

• Accepted methods are confirmed by email from shop@this site and may include card or local transfer depending on Portugal norms.
• Hours for payment questions at Concarisba House: Mon–Fri 08:00–17:00. Site reference this site, desk Rua de Cedofeita 143.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact shop@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Porto unless otherwise stated.

Materials for payment are quoted before residential labour begins so Porto regulars are not guessing about lead times. Plain English intake — no generator jargon on the ticket

Our residential desk explains payment before tools leave the shelf while Mon–Fri 08:00–17:00 remains the reliable window for replies. City regulars know the door note is current.